Privacy Policy

Introduction

This privacy policy explains how miniacamom collects, uses, and safeguards your personal information when you use our website and services. We are committed to protecting your privacy and handling your data transparently and responsibly.

By using our website or engaging our services, you consent to the practices described in this policy. We encourage you to read this document carefully and contact us if you have any questions.

Information We Collect

We collect information that you provide directly to us, including:

• Your name and contact details when you complete our consultation request form
• Details about your benefits or pension enquiry
• Documentation you provide during consultations, such as benefit letters, medical reports, or financial statements
• Records of our communications with you

We also collect certain information automatically when you visit our website, including your IP address, browser type, pages visited, and the time and date of your visit. This information helps us improve our website and understand how visitors use it.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your consultation requests and provide our services
• To prepare documentation for benefit applications or appeals on your behalf
• To communicate with you about your case and appointments
• To improve our website and services
• To comply with legal obligations

Legal Basis for Processing

We process your personal data on the following legal bases:

• Your consent, which you provide when submitting enquiry forms
• Performance of a contract when we provide consultation services
• Legitimate interests in improving our services and communicating with clients
• Compliance with legal obligations

Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

• With government departments or agencies when making applications on your behalf, and only with your explicit consent
• With legal advisors or tribunals when representing you in appeals
• When required by law or to comply with legal processes

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Client files are stored securely, and access is restricted to authorised personnel only.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Consultation records are typically retained for seven years following the conclusion of our work, after which they are securely destroyed.

Your Rights

Under data protection law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information in certain circumstances
• Object to or restrict certain processing activities
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner's Office

Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us at [email protected] or write to us at 47 Wellington Place, Belfast, BT1 6GB.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Last updated: January 2024